Applicable models: X6060 & I4040 (both share identical stepper driver architecture). The driver LED normally shows solid GREEN (power on, normal). When a fault occurs, the LED turns RED and blinks a specific number of times to indicate error type.

If the red LED persists after reboot, or if the machine still cannot run normally, follow the step-by-step diagnosis below:

Error code table (red LED blinks): Please count the number of red flashes in each cycle and report to support.

Additional checks if the machine still cannot run normally after reboot:

• Swap test (X6060/I4040): Exchange the problematic axis motor cable with a known working axis (e.g., swap X and Y motor connections at the driver side). If the fault moves to the other axis, the motor driver is likely fine – problem is motor or cable. If same axis still fails, driver may be defective.
• Mechanical resistance: Move the axis manually (with power off) to ensure no excessive friction or binding that triggers overcurrent.
• Driver microstep / current settings: Ensure DIP switches are configured correctly per factory default. Wrong current setting may cause red LED on idle.
• If machine is immobile or moves only in one direction: Thoroughly inspect motor wiring harness, check continuity. For X6060 / I4040, a loose connection in the 4-wire motor cable is the most frequent cause.

Final step – Report to us: After counting the red LED blink times and performing basic checks, please provide the following information to our after-sales team: model (X6060 or I4040), blink count, power supply voltage, and whether the issue persists after reboot. We will further diagnose the issue and provide a solution.

📧 Support email: support@axiscreat.com (please attach a short video of the LED blinking pattern if possible)

Note for A6060: Due to the structural characteristics of the A6060 model, it is more prone to step loss. It is strongly recommended to keep the feed rate slow and avoid aggressive cutting parameters.

Please check the following in order:

• Processing Parameters: Feed rate too fast or cutting depth too deep can overload the motor. It is recommended to start testing with a lower feed rate and gradually adjust. For A6060, always use conservative feed rates.
• Belt Tension: Press the middle of the X or Y-axis belt. It should have moderate elasticity. If it's too loose or too tight, it will affect accuracy. Adjust it using the tensioning screw at the end of the corresponding axis.
• Belt and Pulley: Check the belt for wear, breakage, or deformation. Confirm that the pulley is securely fastened to the motor shaft and is not slipping.
• Mechanical Resistance: Move each axis manually to check if they move smoothly without jamming. Also, clean the optical rails.

This is usually caused by poor contact in one or more of the motor wires, or the motor current setting may be too high. Please check the wiring connections and refer to Q3 for judging the current.

Method 1 (Tactile Judgment): With the machine powered on and idle, try to turn the manual knob of the problematic motor by hand. Under normal circumstances, the motor should be locked; if you feel the motor suddenly loosen, the current may be too high.

Method 2 (Temperature Judgment): Let the machine run idle for a while, then touch the housing of each motor. If one motor feels significantly hotter or cooler than the others, its current setting may be incorrect.

If you need to adjust the motor current, please describe the situation and send it to our after-sales email: support@axiscreat.com. We will assist you further.

Please try the following steps:

• Check if the CH340 driver is installed on your computer.
• Confirm the USB cable is firmly plugged in.
• Try changing to a different USB port on your computer or replacing the USB cable.
• We only provide the Windows version. For other systems, please download it from the official website: https://www.wch-ic.com/downloads/CH341SER_EXE.html
• In the Candle software, confirm that the correct serial port (COM port) has been selected.
• Note for Mac users: Candle software does not support MAC systems. For MAC, please use other G-code sending software such as Universal G-code Sender (UGS) or Lightburn.

Possible causes include:

• Poor USB cable connection (most common)
• Driver conflict
• Excessive load on the control box's power supply, causing the mainboard to restart (less common)

We recommended to prioritize testing by replacing the USB cable and PC USB port. If the problem persists, further investigate the driver or power supply situation.

If connected to a computer via USB: This is normal. The control box enters "online mode," and all operations (except for the emergency stop) must be performed through the computer software.

If it remains unresponsive while offline: Try restarting the control box.

This issue is usually caused by one of the following reasons:

• File name too long: The G-code file name exceeds 10 characters.
• File stored in a folder: The G-code file is placed inside a folder on the SD card.

Solutions:

• Rename the file: Change the G-code file name to 10 characters or less (e.g., "test1.nc" or "part1.nc").
• Place file directly on SD card: Do not create folders. Save the G-code file directly to the root directory of the SD card.

Tip: After making these changes, reinsert the SD card and select the file again. The machine should start running normally.

To add a laser module to your CNC machine:

• Connection: Both power supply (12V) and PWM control signal (0-5V) are available on the Laser Output port at the back of the control box. Simply connect your laser module to this port.
• Software Configuration: In your G-code software (such as Lightburn or LaserGRBL), configure the laser settings accordingly.
• Testing: Test with low power first to ensure proper operation.

Note: For specific wiring diagrams and pin assignments, please refer to the user manual or contact our support team.

To add a 4th axis (rotary axis) to your CNC machine:

• Power Supply: Since all of our stepper motors use 24V power supplies, please select a 24V power supply for the 4th axis as well.
• Driver Compatibility: Our standard 4th axis driver chip supports 17-series stepper motors.
• Configuration: The configuration file may need to be modified when using the 4th axis. You can provide us with the specific parameters of your 4th axis, and we will complete the setup for you.

The touchscreen version control boxes do not support MPG handwheel expansion.